Chief Concierge
Full time
at L' Fisher Hotel in
Bacolod City, Philippines
Job highlights
Posted on October 4, 2018Job details
Education level: College Graduate
Communication skills: proficient in verbal and written English
Soft skills:
- excellent customer service, leadership and management skills;
- critical-thinking and reasoning abilities;
- ability to meet deadlines and multitask;
- need to have excellent interpersonal and organizational skills;
- administrative and communication skills, such as those associated with giving
Technical skills:
- computer literate
- Should possess professional driver's license
Experience: must have at least 3 years experience as a Chief Concierge in a hotel or resort
Personality- must be of good moral character
Responsibilities:
Chief Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
1. Supervise daily Concierge operations, assist in front office operations
2. Set departmental objectives, work schedules, budgets, policies and procedures
3. Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork
4. Ensure Team Members have current knowledge of hotel products, services, pricing and policies
5. Trains all Concierge team members in accordance with the LFH policies & procedures
6. Conducts daily briefing to Concierge Team Members
7. Ensures that the section has controlled manning per shift based on functions & occupancy
8. Good knowledge of the local area especially tourist spots, churches,banks,shopping centers & hospitals particularly to their location operating and worship hours; nature of business etc…
9. Recommends places to visit, the best restaurants in town and knowledge in booking air tickets
10. Maximize sales revenues through up-selling and marketing programs of promos for the hotel and all company outlets
11. Monitor guest satisfaction reports and assist implement actions to improve results
12. Maintain good communication and working relationships with all hotel areas
13. Project a professional manner with an emphasis on hospitality and guest service
14. Act in accordance with policies and procedures when working with front of house equipment and property management systems
15. Attend Front Office / Hotel meetings, as required
16. Knowledge of the current and future events and activities in the city
17. Monitors transportation reservations and with proper scheduling of drivers
18. Coordinates with the Property Custodian as to repairs & maintenance needed for hotel vehicles
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