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Chief Concierge
Full time at L' Fisher Hotel in Bacolod City, Philippines

Chief Concierge Full time at L' Fisher Hotel in Bacolod City, Philippines

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Job highlights

Posted on October 4, 2018

Job details

Education level: College Graduate

Communication skills:  proficient in verbal and written English

Soft skills:

  • excellent customer service, leadership and management skills;
  • critical-thinking and reasoning abilities; 
  • ability to meet deadlines and multitask; 
  • need to have excellent interpersonal and organizational skills; 
  • administrative and communication skills, such as those associated with giving  

Technical skills:

  • computer literate 
  • Should possess professional driver's license  

Experience: must have at least 3 years experience as a Chief Concierge in a hotel or resort

Personality- must be of good moral character


Responsibilities:


Chief Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:


1. Supervise daily Concierge operations, assist in front office operations

2. Set departmental objectives, work schedules, budgets, policies and procedures

3. Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork

4. Ensure Team Members have current knowledge of hotel products, services, pricing and policies

5. Trains all Concierge team members in accordance with the LFH policies & procedures

6. Conducts daily briefing to Concierge Team Members

7. Ensures that the section has controlled manning per shift based on functions & occupancy

8. Good knowledge of the local area especially tourist spots, churches,banks,shopping centers & hospitals particularly to their location operating and worship hours; nature of business etc…

9. Recommends places to visit, the best restaurants in town and knowledge in booking air tickets

10. Maximize sales revenues through up-selling and marketing programs of promos for the hotel and all company outlets

11. Monitor guest satisfaction reports and assist implement actions to improve results

12. Maintain good communication and working relationships with all hotel areas

13. Project a professional manner with an emphasis on hospitality and guest service

14. Act in accordance with policies and procedures when working with front of house equipment and property management systems

15. Attend Front Office / Hotel meetings, as required

16. Knowledge of the current and future events and activities in the city

17. Monitors transportation reservations and with proper scheduling of drivers

18. Coordinates with the Property Custodian as to repairs & maintenance needed for hotel vehicles



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