Company's Profile:

Quality Employment Business Center provides training on how to deliver quality customer service and enhance the communication skills of each applicant. We offer English proficiency training as well as multi-lingual skill sets, trained in the latest service strategies and guidelines. We produce qualified and fitted workforce through our training efforts.

Recognizing the fast growing industry of Business Process Outsourcing (BPO) in our country and seeing the need of the companies to meet certain number of qualified workforce with limited time, Quality Employment Business Center extends its service by providing direct endorsements for experienced and qualified candidates to Contact Centers. Seeing the increase of professionals locally with very limited opportunities, we acknowledge that BPOs� and the Hotel and Tourism industry are promising industries to which these professionals can build a career with.

We uphold high standard to surpass expectations in order to produce high quality manpower. We offer our clients the people and services that raise the productivity and efficiency of their total workforce, including training, development and recruitment. We focus on our core business values with the vision to be the top sourcing center, providing opportunities and building an organization that develops and enhance Filipino talent with the right work ethics. Our success is built on our highly motivated and professionally trained personnel. We have a people with strong capacity to grow to meet our client needs, offering 24/7 quality service around the globe.

Call Center Agent Job Duties:

• Obtains client information by answering telephone calls; interviewing clients; verifying information.

• Determines eligibility by comparing client information to requirements.

• Establishes policies by entering client information; confirming pricing.

• Informs clients by explaining procedures; answering questions; providing information.

• Maintains communication equipment by reporting problems.

• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

• Updates job knowledge by studying new product descriptions; participating in educational opportunities.

• Accomplishes sales and organization mission by completing related results as needed.

Call Center Agent Skills and Qualifications:

• Verbal Communication

• Flexible

• Phone Skills

• Good in Navigations

• Listening/ Comprehensions

• Data Entry Skills

• People Skills

• Informing

• Customer Focus

• Customer Service

• Attention to Detail

• Professionalism

• Multi-tasking

Minimum Requirements:

• 18 years of age and above

• At least high school graduate

• No prior employment with Teleperformance

• No prior application with Teleperformance in the last 2 months

• Average to excellent English communication skills

• Computer literate

• Able to work in any SHIFTING SCHEDULES

• Able to type 25 words per minute in a computer